Your privacy is respected by us

At e-visa.ca, we place great value on your privacy and respect all information collected during the use of our website. This privacy policy applies to e-visa.ca (in this privacy policy "us", "we" or "e-visa.ca"). We are committed to protecting personally identifiable information that you provide to us through the website and respect your privacy. This policy explains what information we collect, how we use it, and under what circumstances we may disclose it to third parties. It applies only to data we collect through this website, not to information from other sources.

Our privacy policy and terms of service describe the rules that apply when using our website. Depending on your activities during a visit, you may need to agree to additional terms of service.

Last updated: 15 April 2024

Browser visitors

We collect – like most websites – non-personally identifiable information that servers and browsers typically make available, such as browser type, language preference, referring site, and the date and time of each visit. This information helps us better understand how our site is used.

e-visa.ca also collects potentially personally identifiable information, such as IP addresses from logged-in users and from visitors who fill out a form. We only release this information in accordance with the purpose for which it was collected.

Data collection

Certain visitors interact with e-visa.ca in a way that requires us to collect personally identifiable information. The amount and type of data depends on the nature of the interaction. For example, when you apply for a Canada eTA, we ask for your name, address, email, passport details, and payment information.

Security

The security of your personal data is important to us, but no method of transmission or storage over the internet is 100% secure. We use commercially acceptable means to protect your data, but we cannot guarantee absolute security.

Advertisements on our website are delivered by advertising partners, who may place cookies. These cookies allow the advertising service to recognize your computer and collect information to display targeted advertisements that are most relevant to you. This policy only relates to the use of cookies by e-visa.ca and not to cookies from third parties.

External sites

Our service may contain links to external websites that we do not operate. If you click on such a link, you will be directed to that external site. We strongly advise you to review the privacy policy and terms of service of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of external sites.

Remarketing

We use remarketing services (for example, Google Ads) to display targeted advertisements to visitors who have previously visited our site on other websites. This may happen, for example, when you do not complete your application. External vendors, including Google, use cookies to display advertisements based on previous visits.

All data collected is used in accordance with our privacy policy and the privacy policy of the relevant vendor. You can manage your Google advertising preferences through Google Ad Settings and opt out of interest-based advertising there as well.

e-visa.ca operates as an independent, professional visa support agency helping travellers secure a Canada Electronic Travel Authorisation (eTA). We are not affiliated with the Canadian government, do not employ solicitors, and do not provide legal advice. You can submit an eTA application yourself for CAD $7 per traveller at the official Canadian government website, but our service includes round-the-clock assistance, pre-submission document checks, and personalised guidance. Our fees cover the government charge, applicable taxes, and a service fee for our expert review and submission. If an application we have reviewed is refused—and there has been no earlier Canada eTA refusal for the traveller—we refund the full amount of your purchase.